Help

Can’t find what you need? Write to us at hello@furigone.app. Tell us which phone you use and what happened.

Subscription and purchases

How do I cancel my subscription?

You cancel in the store where you bought it, at least 24 hours before the period ends. Uninstalling the app doesn’t cancel it.

• iPhone: Settings → your name → Subscriptions, or this link.
• Android: Google Play → your profile → Payments & subscriptions → Subscriptions, or this link.

How do I ask for a refund?

Refunds are handled by Apple and Google, since they take the payment.

I changed phones and don’t have Premium

Sign in with the same store account and tap “Restore purchases” on the Premium screen (Me → Plan). An App Store purchase doesn’t work on Android, or the other way round.

Your progress

Can I move my progress to another phone?

Not yet. Your progress is stored only on your device and this version doesn’t sync it. It’s lost if you uninstall the app, unless a backup of your system keeps it.

How do I delete my data?

Uninstall the app. “Reset stacks” only rebuilds your cards. There’s more detail in the privacy policy.

Common problems

The Japanese audio is silent or sounds wrong

The app uses your system’s Japanese voice, which may not be installed.

• iPhone: Settings → Accessibility → Spoken Content → Voices → Japanese.
• Android: search for “text-to-speech” in Settings and install the Japanese voice data. The path varies by manufacturer.

I found a mistake on a card

Write to us with the word or sentence, the book and the lesson, and we’ll fix it.